Client Services

Cancellation, Return & Refund Policy

1. Order Cancellation & Changes

24-Hour Window: Orders can only be cancelled or modified within 24 hours of placement.

How to Cancel:To cancel an order, log into your account dashboard, navigate to your User Page, select the active order, and click “Cancel Order.”

Post-24 Hours: Once an order passes the 24-hour mark, it enters our processing and cutting phase, and cancellations will no longer be accepted.

2. Refund Processing Time

Initiation: Once a valid cancellation is submitted within the allowed window, your refund will be approved and issued within 24 hours.

Settlement: The refunded amount will be credited back to your original payment method. Please allow 5 working days for the amount to reflect in your bank account, depending on your financial institution.

3. Strict Return Eligibility & Guidelines

Returns are handled on an exceptional basis to preserve the exclusivity of our collections. We strictly enforce the following criteria:

Major Defects Only: Returns are only processed in the event of a verified major manufacturing defect.
48-Hour Reporting Window: In the case of a major defect, you must contact our team within 48 hours of receiving the delivery. Any requests received after 48 hours will be strictly ineligible for return or exchange.
Condition of Fabric: The product must be returned with all original packaging and brand tags fully intact.

Craftsmanship Note:Please note that a 5–10% variance in color due to digital screen lighting or minor thread irregularities in handloom weaves are natural characteristics of craftsmanship and are not considered manufacturing defects.

Exclusions:

We will absolutely reject returns for:

Discounted & Sale Items: Any items purchased at a discounted rate, during promotional sales, or using special coupon code campaigns are strictly non-returnable and non-refundable under any circumstances.
Items that have been worn or stained.
Items that have been altered or cut.
Items that have been stitched (fully or partially).

4. How to Request a Return

Navigate to our online Return Form page and fill out your order details along with clear photographic proof of the defect.

Once submitted, our dedicated Customer Support team will review the claim and contact you within 24–48 hours to coordinate the next steps.

Do not ship items back to our warehouse or market locations without explicit authorization from our support team.